Privacy Policy

Dealer Software Solutions LLC ("we," "our," or "us") operates the Cuento expense tracking service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

By using Cuento, you agree to the collection and use of information in accordance with this policy.

Information You Provide

• Account Information: When your employer registers you with Cuento, we collect your name, email address, and phone number.
• Expense Data: When you submit receipts via SMS/MMS, we collect the images you send, extracted receipt data (vendor, amount, date), and your responses to categorization questions.
• Communications: We retain the SMS/MMS messages exchanged with our service for processing and support purposes.

Information Collected Automatically

• Usage Data: We collect information about how you interact with our service, including timestamps and message metadata.
• Device Information: We may collect phone number carrier information as provided by our telecommunications partner.

We use the information we collect to:

• Process and categorize your expense submissions
• Communicate with you via SMS about your expense submissions
• Provide expense reports to your employer
• Improve our AI-powered receipt processing
• Respond to your inquiries and provide customer support
• Detect and prevent fraud or abuse
• Comply with legal obligations

We may share your information in the following circumstances:

• With Your Employer: Expense data is shared with your employer's authorized personnel (controllers, administrators) for review and approval.
• Service Providers: We use third-party services for SMS delivery (Twilio), cloud hosting (DigitalOcean), database services (Supabase), and AI processing (Anthropic). These providers have access to information needed to perform their functions but are contractually prohibited from using it for other purposes.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.

We do not sell your personal information to third parties.

We retain your personal information for as long as your account is active or as needed to provide you services. Expense records are retained in accordance with your employer's data retention policies and applicable legal requirements, typically for a minimum of 7 years for tax purposes.

When you or your employer request deletion, we will remove your data within 30 days, except where we are required to retain it for legal or legitimate business purposes.

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS) and at rest
• Access controls and authentication requirements
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Depending on your location, you may have rights including:

• Access to your personal information
• Correction of inaccurate data
• Deletion of your data
• Objection to certain processing
• Data portability

To exercise these rights, contact us at [email protected] or contact your employer's administrator.

By providing your mobile phone number and sending a text message to the Cuento service, you expressly consent to receive automated SMS and MMS messages from Cuento related to expense tracking and account notifications.

Opt-In Process

When you first text our service number, you will receive a consent confirmation request. You must reply "YES" or "START" to confirm your consent before you can use the SMS expense submission feature. This ensures you have explicitly agreed to receive text messages from Cuento.

What You're Agreeing To

• Receiving automated text messages about your expense submissions
• Receiving confirmation messages when expenses are processed
• Receiving requests for additional information about expenses
• Receiving account-related notifications via SMS

Message Frequency and Costs

• Message frequency varies based on your expense submissions
• Standard message and data rates from your carrier may apply
• We do not charge for SMS messages, but your carrier may

How to Opt Out

• Text STOP to our service number at any time to stop receiving messages
• After opting out, you will receive one final confirmation message
• You can opt back in at any time by texting START

Getting Help

• Text HELP to our service number for assistance
• Email [email protected] for support
• Visit cuento.io/terms for full terms of service

Supported Carriers

Major US carriers are supported including AT&T, Verizon, T-Mobile, Sprint, and most regional carriers. Carrier participation may vary.

Cuento is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we may provide additional notice via email or through the service.

If you have questions about this Privacy Policy or our data practices, please contact us at:

Dealer Software Solutions LLC
Email: [email protected]
Website: cuento.io